AI Customer Retention Agent System
Deploys **5 specialized agents** that analyze customer health signals, map stakeholder relationships, detect sentiment patterns, and design multi-phase retention campaigns with generated communication artifacts including personalized emails, presentations, and executive reports..
Problem Statement
The challenge addressed
Solution Architecture
AI orchestration approach
AI Customer Retention Agent - At-risk client selection with company overview, key stakeholders mapping, and risk signals including champion departure
AI Agent Orchestration - Multi-agent workflow execution with live metrics, LLM configuration, event stream, and cache statistics monitoring
Analysis Complete - Executive summary with churn probability, revenue at risk, retention strategy, and immediate intervention actions prioritized
Generated Artifacts - AI-created retention deliverables including executive email, ROI analysis report, call talking points, and QBR agenda
AI Agents
Specialized autonomous agents working in coordination
Orchestrator - Retention Workflow Coordinator
Customer retention analysis requires coordinating insights from data analysis, relationship mapping, and strategy design into a cohesive intervention plan with appropriate escalation paths.
Core Logic
Coordinates the customer retention workflow across all specialist agents. Manages execution order with support for parallel agent execution, dependency resolution, and human-in-the-loop approval gates. Aggregates outputs into unified retention recommendations with confidence thresholds for auto-approval.
Data Analyst - Customer Behavior Agent
Customer health metrics are spread across multiple systems—CRM, product analytics, support tickets—making it impossible to form a complete picture of account health and churn risk.
Core Logic
Equipped with **CRM Query** tool for data retrieval and **Churn Prediction** ML model for risk scoring. Analyzes engagement patterns including login frequency, feature adoption rates, NPS/CSAT trends, and support escalation history. Generates quantified churn probability with contributing factor breakdown.
Relationship Analyst - Stakeholder Intelligence Agent
Enterprise accounts have complex stakeholder landscapes where champions can depart, decision-makers can change, and influencer sentiment can shift—all without visibility to the vendor.
Core Logic
Uses **Stakeholder Mapping** tool to model organizational hierarchies and **Sentiment Analysis** to evaluate communication tone. Maps champions, decision-makers, influencers, and end-users. Identifies relationship gaps, single-threaded risks, and engagement opportunities across the stakeholder network.
Retention Strategist - Campaign Design Agent
Generic retention playbooks fail because each at-risk account has unique circumstances requiring customized intervention strategies that account for specific risk factors and stakeholder dynamics.
Core Logic
Accesses **Playbook Search** knowledge base to retrieve relevant intervention templates. Designs multi-phase retention campaigns with specific actions, owners, and timelines tailored to identified risk factors. Generates communication artifacts including personalized emails, QBR presentations, and executive outreach.
Validator - Quality Assurance Agent
AI-generated recommendations can contain inconsistencies, factual errors, or strategies misaligned with company policies that require validation before stakeholder delivery.
Core Logic
Performs comprehensive quality assurance on all agent outputs. Validates data accuracy, recommendation feasibility, and policy compliance. Checks for internal consistency across the retention strategy. Applies confidence scoring and flags outputs requiring human review before execution.
Worker Overview
Technical specifications, architecture, and interface preview
System Overview
Technical documentation
Tech Stack
4 technologies
Architecture Diagram
System flow visualization