Healthcare Durable Medical Equipment (DME) and Medical Device Supply Chain

nexgile-healthneuron-nexus

The Nexgile-HealthNeuron Nexus is a comprehensive digital ecosystem designed to revolutionize the fragmented and complex Durable Medical Equipment (DME) ordering, fulfillment, and billing process. This multi-stakeholder platform addresses critical inefficiencies in healthcare that lead to failed care delivery and coordination.

Explore Digital Workers View Capabilities

System Status

Operational

3 Digital Workers

26 AI Agents

34 + Capabilities

AI Powered

Portal ID: nexgile-healthneuron-nexus

Platform Overview

Comprehensive enterprise solution

The platform consists of five core solutions: HealthNeuron Connect is a digital-first prescriber interface that transforms DME ordering from complex, paper-based processes into a streamlined 2-minute workflow with intelligent order submission wizards, built-in documentation tools, and electronic signature capture. HealthNeuron Equip provides compre... The platform consists of five core solutions: HealthNeuron Connect is a digital-first prescriber interface that transforms DME ordering from complex, paper-based processes into a streamlined 2-minute workflow with intelligent order submission wizards, built-in documentation tools, and electronic signature capture. HealthNeuron Equip provides comprehensive facility management for skilled nursing facilities and hospice organizations with resident roster integration, seamless EMR connectivity (PointClickCare, MatrixCare, Netsmart myUnity), and enterprise multi-facility management. The Patient Portal offers a consumer-grade interface with Amazon-like transparency throughout the DME lifecycle, including GPS-enabled delivery visibility, personal equipment inventory with care instructions and maintenance reminders, and caregiver access support. The Provider Network Dashboard serves as an operational command center for DME suppliers with intelligent order routing, inventory management with low-stock alerts, route planning and driver scheduling. The Health Plan Administrator Dashboard enables health plans to oversee DME benefits, control costs, and optimize member outcomes through benefit configuration, prior authorization workflow automation, and utilization management. The platform incorporates advanced AI multi-agent systems for intelligent DME order orchestration, automated billing reconciliation with chain-of-thought processing, and comprehensive order analysis—delivering autonomous decision support while maintaining human oversight for critical actions.

Platform Screenshots 4 images

Equipment Catalog View

Interactive Analytics Dashboard

Patient Portal - Insurance & Billing section showing transparent coverage details and billing information

Patient Management Interface - Nexgile Connect Portal

AI-Powered Automation

Digital Workers

Autonomous AI systems orchestrating multi-agent workflows

3 Workers

26 Agents

24/7 Uptime

Digital Worker

AI-Powered DME Order Orchestration System

Traditional DME ordering processes are fragmented, paper-based, and time-consuming—taking 30+ minutes per order with high denial rates due to documentation errors, eligibility issues, and compliance failures. This creates administrative burden, delayed patient care, and significant revenue leakage.

AI Agents

Orchestration Agent ACTIVE

Eligibility Intelligence Agent ACTIVE

+ 6 more

8 Agents View Details

Digital Worker

Multi-Agent DME Billing Reconciliation System

DME billing reconciliation is plagued by data silos, mismatched records between delivery and billing systems, compliance violations, and revenue leakage from unbilled items or rate discrepancies. Manual reconciliation is slow, error-prone, and leaves significant revenue on the table.

AI Agents

Orchestration Agent ACTIVE

Data Aggregation Agent ACTIVE

+ 6 more

8 Agents View Details

Digital Worker

AI Multi-Agent DME Fraud Detection & Cost Optimization System

Health plans face mounting DME fraud losses, escalating costs, and complex compliance requirements. Manual review processes are slow, inconsistent, and cannot scale to handle order volumes while detecting sophisticated fraud schemes across provider networks.

AI Agents

Master Orchestrator ACTIVE

Data Ingestion Agent ACTIVE

+ 8 more

10 Agents View Details

Business Overview

Platform at a Glance

Comprehensive overview of capabilities, audience, and value delivered

Enterprise Capabilities

34 core functions

Intelligent order submission wizards

Real-time insurance eligibility verification

Built-in documentation tools with electronic signature capture

Comprehensive order tracking with delivery status visualization

Secure HIPAA-compliant messaging with suppliers

Digital order management with resident roster integration

Seamless EMR connectivity (PointClickCare, MatrixCare, Netsmart myUnity)

Intelligent supplier routing

Pass-through billing automation (Room+Board)

Consolidated multi-supplier invoicing

Equipment inventory tracking

Enterprise multi-facility management with corporate dashboards

Real-time order tracking with GPS-enabled delivery visibility

Delivery scheduling and management

Personal equipment inventory with care instructions and maintenance reminders

Insurance coverage details with transparent billing

Secure communication center

Caregiver access support

Intelligent order routing and acceptance workflows

Inventory management with low-stock alerts

Route planning and driver scheduling

Real-time delivery tracking with electronic signature capture

Comprehensive performance metrics

Business intelligence analytics

Benefit configuration and rules engine

Prior authorization workflow automation

Utilization management with fraud detection

Cost analytics with predictive modeling

Quality and outcomes tracking

Population health management

Supplier network oversight

AI-powered intelligent DME order orchestration

Automated billing reconciliation with chain-of-thought processing

Comprehensive order analysis with autonomous decision support

Target Audience

9 stakeholder groups

Prescribers

Skilled nursing facilities (SNF)

Hospice organizations

Patients

Caregivers

DME suppliers

Health plans

Health plan administrators

Healthcare facilities requiring DME management

Competitive Edge

8 key differentiators

End-to-End Service Model: Not just software—full accountability for outcomes

Consumer-Grade UX: Amazon/Netflix-level digital experience for healthcare

Real-Time Integration: EMR connectivity, instant eligibility verification, live tracking

Compliance Built-In: HIPAA, SOC 2, HITRUST, Medicare/Medicaid regulatory alignment

Multi-Stakeholder Ecosystem: Unified platform connecting prescribers, facilities, patients, suppliers, and payers

Digital-first prescriber interface transforming complex processes into streamlined 2-minute workflows

Advanced AI multi-agent systems with human oversight for critical actions

Amazon-like transparency and control throughout the DME lifecycle

Value Proposition

9 key benefits

Transforms DME ordering from complex, paper-based processes into a streamlined 2-minute workflow

Addresses critical inefficiencies in healthcare that lead to failed care delivery and coordination

Revolutionizes fragmented and complex DME ordering, fulfillment, and billing processes

Provides Amazon-like transparency and control throughout the DME lifecycle

Delivers autonomous decision support while maintaining human oversight for critical actions

Enables seamless EMR connectivity reducing manual data entry

Ensures full accountability for outcomes through end-to-end service model

Optimizes member outcomes through cost analytics and predictive modeling

Reduces compliance risk with built-in HIPAA, SOC 2, HITRUST, and Medicare/Medicaid regulatory alignment