AI-Driven Booking Failure Detection & Automated Resolution System
Five AI agents detect failures instantly and execute autonomous recovery, protecting revenue and maintaining high client satisfaction..
Problem Statement
The challenge addressed
Solution Architecture
AI orchestration approach
Booking Monitor Dashboard - Real-time tracking of all active bookings with health status, risk levels, and automated recovery alerts
Auto-Rebook Coordinator - Live recovery process showing component rebooking progress, validation checklist, and automated coordination workflow
Recovery Complete Summary - Successful resolution in 5:24 minutes with 100% automation, client sentiment score, and detailed agent contribution timeline
Recovery Analytics - Comprehensive analysis showing total recoveries, automation rate, failure patterns, supplier reliability scorecard, and prevention recommendations
AI Agents
Specialized autonomous agents working in coordination
Real-Time Booking Monitoring & Intelligent Failure Classification
Booking failures often go undetected until clients attempt use—delayed detection leaves minimal recovery time, increases anxiety, and reduces alternative quality.
Core Logic
Maintains persistent webhook listeners across all supplier systems. Detects failures within seconds and classifies by type (AVAILABILITY, PAYMENT, VALIDATION, SYSTEM). Assesses urgency based on travel proximity and client tier—VIP clients within 72 hours trigger CRITICAL protocols. Calculates financial impact and identifies affected components. Generates comprehensive details with timing, impact assessment, and AI recommendations.
Multi-Supplier Replacement Property Search with Client Fit Scoring
Finding suitable replacements requires searching hundreds of suppliers while matching criteria and preferences—manual searches are slow and miss hidden options.
Core Logic
Executes parallel searches across 330+ suppliers immediately upon failure. Applies filters matching or exceeding original: star rating, location proximity, amenities, dates. Calculates similarity scores (0-100) weighting location, amenities, and price. Generates client fit scores considering history and preferences. Identifies 34+ alternatives in under 90 seconds, presenting top 3 with complete details.
Automated Rate Negotiation & Value-Add Procurement System
Last-minute replacement rates erode margins or require surcharges—manual negotiation lacks leverage, and turning failures into positive experiences requires secured upgrades.
Core Logic
Initiates automated negotiations with 5+ suppliers simultaneously, requesting rate matches and available upgrades. Leverages booking volume history and relationship status. For VIP clients, specifically requests upgrades (executive suite, club floor) and value-adds (breakfast, early check-in, lounge access). Evaluates responses calculating net benefit. Secures upgraded accommodations with $300+ added value within 90 seconds.
Automated Booking Execution & Dependent Component Synchronization
Rebooking requires updating all dependent components—transfers need new addresses, itineraries need updating—manual execution is error-prone and missed updates cause cascading failures.
Core Logic
Executes replacement booking with atomic transaction completion. Identifies dependent components requiring updates. Recalculates transfer routes, contacts providers for address updates, confirms driver acknowledgment. Updates internal records preserving original history. Generates new e-vouchers and processes payments. Complete rebooking with all components confirmed in under 90 seconds with 100% automation.
Intelligent Client Notification with Positive Framing & Improvement Highlighting
Poor communication about booking changes creates anxiety and damages relationships even with positive resolutions—manual messaging is inconsistent and problem-focused.
Core Logic
Drafts notifications using AI positive framing emphasizing improvements: 'We've upgraded your Paris accommodation.' Tailors to client preferences and communication style. Highlights secured improvements: upgraded room, added breakfast, better location. Delivers through preferred channels (email, SMS, WhatsApp) with attached e-vouchers. Achieves 8.9/10 satisfaction by transforming negatives into loyalty-building moments.
Worker Overview
Technical specifications, architecture, and interface preview
System Overview
Technical documentation
Tech Stack
6 technologies
Architecture Diagram
System flow visualization