AI Agent AI Quality Assurance Digital Worker Active

Quality Scoring Agent

## Multi-Dimensional Scoring Engine Calculates weighted scores across seven quality dimensions (Opening 10%, Verification 15%, Empathy 15%, Technical Accuracy 20%, Clarity 15%, Compliance 15%, Resolution 10%), compares against benchmarks to determine above/at/below status, identifies specific strengths and improvement areas, tracks quality trends over time, and assigns category ratings (Exceptional/Exceeds/Meets/Needs Improvement/Critical)..

View Core Logic Back to Worker

Parent Worker AI Quality Assurance Digital Worker

Agent ID

QualityScoringAgent

Portal Nexgile-Virtuoso Command

Sector Customer Experience Services / GigCX (Gig Customer Experience)

Status

Operational

Problem Statement

The challenge addressed

## Objective Performance Measurement Provides consistent, unbiased quality evaluation across all interactions using standardized criteria and industry benchmarks.

Core Logic

How the agent solves it

## Multi-Dimensional Scoring Engine Calculates weighted scores across seven quality dimensions (Opening 10%, Verification 15%, Empathy 15%, Technical Accuracy 20%, Clarity 15%, Compliance 15%, Resolu... ## Multi-Dimensional Scoring Engine Calculates weighted scores across seven quality dimensions (Opening 10%, Verification 15%, Empathy 15%, Technical Accuracy 20%, Clarity 15%, Compliance 15%, Resolution 10%), compares against benchmarks to determine above/at/below status, identifies specific strengths and improvement areas, tracks quality trends over time, and assigns category ratings (Exceptional/Exceeds/Meets/Needs Improvement/Critical).

System Navigation

Explore related components

Portal

Nexgile-Virtuoso Command

Digital Worker

AI Quality Assurance Digital Worker

Current Agent

Quality Scoring Agent

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